Order cut off period is 13:30 Monday to Friday.
Orders are processed and despatched within 48 hours according to stock availability.
Orders placed on weekends or bank holidays will be processed the next working day.
Please allow up to 5 days before contacting us if item is not received. We rely on our couriers to ensure timely delivery and sometimes they have delays.
We ship only to the United Kingdom.
Please contact us before ordering for delivery to Northern Ireland, Islands, the Scottish Highlands or postcodes: AB, BT, DD, FK, IV, KW, PA & PH as our courier may require an additional charge.
We at Power Tool Vault are totally committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the SafeBuy Code of Practice.
We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order. We do not send random marketing emails to personal email addresses (spam).
The information we hold may include: Your Name, Address, Phone number, Email address, Credit/debit card details and any Other information necessary for processing your order.
This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.
We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies at no charge as soon as you make the request.
Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.
This website uses etracker technology (www.etracker.com) to collect visitor behaviour data. This data is collected anonymously to be used for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services.