Important Customer Information


Returns Policy

Incorrectly purchased goods must be returned to us within 7 working days of receipt. They must be returned in there original packaging, unused and the invoice returned with it.

The buyer is responsible for the cost of returning the goods & once inspected a refund for the goods will be issued. Carriage charges will not be refunded if the item has free postage as it is not free it but has been built into the price, so we will refund less the shipping costs.

Goods which are under warranty can also be returned to us during the warranty period at the buyers cost. Contact us on 01492 531999 before returning to us as sometimes it is quicker to return direct to the manufacturer.
No warranty will be excepted with no receipt/invoice as we need this in order to process the warranty claim.

(All return postage is down to the buyer)


Purchasing

For queries concerning payments contact 01492 530391 / 531999.

We prefer payment by Paypal but also accept Credit Cards.
All prices are inclusive of VAT and items come with a VAT invoice.

Order cut off period is 1.30pm Monday to Friday for Next Working Day Delivery according to stock availability.  
Orders placed over the weekend period will be processed the next working day.  

Please allow 3 to 5 working days from your order being placed before contacting us if you have not received your item. We rely on our couriers to ensure timely delivery and sometimes they have delays.


Delivery charges are shown on each item and relate to the UK Mainland only.

If you require delivery to remote parts of Scotland, Highlands, Islands or Northern Ireland then an extra postage charge is required by our Courier. Please contact us before bidding if your postcode begins with AB BT DD FK IV KW PA PH.

See the Terms & Conditions for full information about purchasing.

 We ship to the United Kingdom Mainland Only.


About Us

Power Tool Vault is the online order department of FiXiT Power Tools in North Wales.

Established in 1987, FiXiT Power Tools has gained an excellent reputation as a major supplier to the trade and DIY market.

Specialising in the premier brands of Dewalt, Marcrist and Trend, our business ethic is to ensure the most competitive prices while providing a professional yet personal customer experience.

As authorised dealers in Dewalt, Marcrist and Trend products, we also offer repair and service facilities in our fully equipped workshop for tools both under warranty and out of it.

When ordering from Power Tool Vault you can be confident you are trading with a 'bricks & mortar' outlet with 21 years' experience in the trade.